UI / UX / IxD / HCI / UXR / AI / ML
delivering innovative solutions in
Experience Optimizations for over a decade
Lauren is a UX consultant dedicated to crafting exceptional user-centric experiences.
Enhance your digital journey with expert UX design and optimization.
Hello there, I'm Lauren. I'm a consultant for experience optimization and love facilitating innovative workshops. I help cross-functional teams identify success metrics, enhance user journeys for conversion and retention, and utilize data science to create forecasting by implementing frameworks learned though my experiences at IBM, Google, and MIT.
I have spent over a decade bringing innovative solutions to UX strategy, merging visual design and human-computer interaction through accessible, usable, reliable and delightful experiences. In addition to stepping into roles as Associate Director of UX Research and UX Research Manager, I most recently worked at Terakeet as an User Experience Design Manager.
I would love to connect with you to explore user-centric experience optimization to elevate your digital presence, end-to-end customer journey, enhance user satisfaction, and drive sustainable growth for your business. Let's create meaningful and impactful experiences together.
Companies hire me for my expertise in the following areas
✓ Business Interpretation of AI & ML Data Science Solutions
✓ Experience Optimization
✓ User-Centric Design
✓ User Research
Resume
Seasoned User Experience Strategist with a niche in AI and ML Data Science solutions. Proficient in crafting impactful UX strategies that harness the power of cutting-edge technology. Committed to driving innovation through human-centered design principles and data-driven insights.
S k i l l s
Business Interpretation of AI & ML
Data Science Solutions
UX Management
UX Strategy
Experience Optimization
User Research
Human-Computer Interaction
Heuristic Evaluation
UI Design
Visual Design
Figma
E X P E R I E N C E
Principal Experience Designer, Founder
Ex Op Digital Consulting Agency
May 2012 – Present
User Experience Design Lead
Terakeet
Jun 2023 – Jun 2024
UX Research Manager
CeraVe
Apr 2022 – Jun 2022
Associate UX Director, User Research
IBM iX
Dec 2021 – Jun 2023
Senior UI Designer
AdventHealth
Oct 2020 – Feb 2021
UX Architect
DMI
Mar 2020 – Oct 2022
UX Consultant
Fusion Alliance
Jun 2018 – Mar 2020
Creative Director
Graphicon, Inc.
Jan 2018 – Jun 2018
Visual Designer
Motionwear
Mar 2017 – Jan 2018
Lead Human Factors Engineer
Roche Diabetes Care
Aug 2016 – Feb 2017
Ad Designer
Angie’s List
Oct 2014 – Jul 2016
Project Manager
Wiley Publishing
Feb 2014 – Oct 2014
E d U C A T I O N
No Code AI and Machine Learning: Building Data Science Solutions Certification
MIT Professional Education, 2024
UX Management Specialty Certification
Nielsen Norman Group, 2018
Human-Computer Interaction, Graduate Certification
IUPUI, 2016
Visual Communication, Bachelor of Fine Arts
Ball State University, 2013
TESTIMONIALS
“Lauren is the type of person that whoever works with her, they love the experience. She is a positive communicator, and consistent collaborator, and always the right balance of professionalism and kindness.”
“Our 1:1’s feel like a personal TED talk on UX.”
“She almost perfectly blends creative ambition with a deep knowledge of industry best practices, giving way to products that are intuitive, functional, beautiful, and will stand the test of time.”
“When it comes to her actual work, I learned so much just from being near her. She is extremely talented, and her work is clean and thoughtfully detailed.”
“Right away, she was someone we could rely on to meet clients’ expectations and beyond.”
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